Website FAQs
I forgot my password. Can I reset it?
- On the top menu of the site, click "Login|Register"
- Make sure you click on the "Login" section
- Click "Password Reset", enter your email address, and a reset link will be emailed to you
I would rather not login every time I come to the site. Can't I save my password?
Your computer may have settings to remember your password. Otherwise make sure to choose a password that you remember. We do not keep a log of passwords.
Hometown HOA Community FAQs
TRASH PICKUP & CART ISSUES
What are the trash pickup holidays?
Trash pickup occurs on Wednesday. On weeks with trash holidays, pickup is on Thursday.
Please contact Groot at 630-892-9294 for more information. Also see: Trash Holidays
Who do I contacted about trash pickup or cart issues?
Groot Industries: Phone - 630-892-9294 or www.groot.com
Do I need a waste sticker for large items?
Yes, large items and bulk items require 1 sticker per item.
Please visit the City of Aurora Waste Stickers page for the latest info on where to buy stickers.
What does the City of Aurora have to say about trash pickup and recycling?
Please visit the City of Aurora Sanitation page.
CITY OF AURORA
Is there a curfew?
City of Aurora Curfew Policy (Section 29-20)
Ages 15 & Under: 10 p.m. Daily
Ages 16 & 17: 11 p.m. Sunday-Thursday, Midnight Friday & Saturday
The City of Aurora has the right to change these times and ages at their discretion. Please check the City of Aurora website for updates: https://www.aurora-il.org/
Who can I contact with questions about property standards?
City of Aurora Property Standards Department
77 S. Broadway
1st Floor
Aurora, IL 60505
630-256-3770
Office Hours: Monday through Friday 8am-5pm
Property Standards
How do I contact the Police Department?
City of Aurora Police Department
1200 E. Indian Trail, Aurora, IL 60505
Phone numbers:
- Non-Emergency - 630-256-5000
- Emergency - 911
How do I contact the Fire Department?
75 N. Broadway
Aurora, IL 60505
Phone numbers:
- Non-Emergency – 630-256-4000
- Emergency – 911
Hours 7am-4pm
Where can I get information about smoke detectors?
For more information on smoke detectors or any fire safety topics please visit https://www.aurora-il.org/367/Fire-Safety-Brochures.
You can also contact the Aurora Fire Department at (630) 256-4000.
What if I have general questions about the city of Aurora?
You can contact the city's customer service division.
City of Aurora – Customer Service Division
Monday - Friday, from 8:00 am to 5:00 pm
Phone: 630-256-INFO (4636)
Email: csdivision@aurora-il.org
What are the occupancy standards for my home?
See City & Community Documents page
What are the city's parking requirements?
See City & Community Documents page
Where can I park my commercial vehicle?
Am I allowed to work on my car in Hometown?
How do I get rid of my junker car?
See City of Aurora's website: www.aurora-il.org
How do I contact the Aurora Fire Prevention Bureau?
Aurora Fire Department
Fire Prevention Bureau
5 E. Downer Place, Suite G
Aurora, IL 60505
630-256-4130 – Phone
630-256-4139 - Fax
Which school district will my children attend?
Hometown is part of East Aurora School District 131.
For more information, you can also call them at 630-299-5550.
Parking Regulations/Towing
What are the rules for parking in Hometown?
See: City & Community Documents
WINTER & SNOW RULES
For snow removal safety tips, City of Aurora snow parking laws, and Hometown guidelines for winter weather, see the City & Community Documents page
ASSOCIATION PAYMENTS
When are my association payments due?
- Payments are due on the first of each month.
- All Associations have a 30-day grace period before payments are considered late.
- A $25 late fee will be assessed for each late payment.
When and where do I mail my payments?
Checks should be addressed to your respective Association with your account number listed on the check. Please include your coupon with payment.
Mail payments to:
(Association Name)
PO Box 7676
Carol Stream, IL 60197
Can I use online banking to pay my bill?
Yes, you can use your bank's bill payment service to make the payments. Please include your account number in the payment notation.
Do you accept credit card payments?
At this time, we do not accept credit card payments over the phone or in the office.
However, you can make a credit card payment using the Foster Premier website. Note, an additional fee is charged to use this payment method.